The policies below effect Dutch's Online business only.
You may return most new, unopened items fulfilled by Dutch's Online LLC within 30 days of delivery for a full refund. After 30 days, items must be returned to the factory. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
Refunds will not be issued for the following items:
- All items that are returned more than 30 days after delivery. These items must be returned to the factory for exchange.
- Any item that has signs of use.
- Any item not returned in the condition it was received.
All returns must include Receipt and a note specifying your reason for return.
All returns must be sent to our Fond du Lac, WI store
Dutch's Online LLC
258 North Main St.
Fond du Lac, WI 54935
We can ship to virtually any address in the Continental USA. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.
If we are shipping Ground service in the Continental USA, we will ship your order with UPS Ground, or US Postal Service.
Additional Shipping Information
- A street address is required for all shipments. No PO Box, please.
- Business Days do not include weekends or holidays.
- Shortly after you place your order, we will advise you if there are any additional charges due to weight, bulk, size, or location. Timely delivery will be depended upon your prompt response.
- Some items are shipped directly from our vendors. Allow additional time for delivery. Returns may be subject to a manufacturer restocking charge.
- Shipping and handling charges are subject to change without notice.